Kernel panic on MacBook pro

Hi community!

From time to time I have kernel panic with such message

Usually it happens when I watch online video or use zoom, teams or something similar

My device is MacBook Pro (early 2015) 13' with Big Sur


Maybe someone had had the same issue?

Posted on Jan 12, 2021 6:07 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 13, 2021 7:52 PM

In general, kernel panics are most often caused by software problems. Once you eliminate account problems by creating and running in a new Account, and add-on issues by running in Safe mode, remaining issues need to be tracked down.


However, your is a serious machine-check, with seven error reporting banks. It could be an internal processor problem. Yours is much more likely that typical to be a hardware problem. You should try to run the diagnostic, to see if any gross faults are easily detected. Remember that "No fault detected" is not the same as "all is well".


If no joy, consider contacting support for additional assistance.



4 replies
Question marked as Top-ranking reply

Jan 13, 2021 7:52 PM in response to iiivanitskiy

In general, kernel panics are most often caused by software problems. Once you eliminate account problems by creating and running in a new Account, and add-on issues by running in Safe mode, remaining issues need to be tracked down.


However, your is a serious machine-check, with seven error reporting banks. It could be an internal processor problem. Yours is much more likely that typical to be a hardware problem. You should try to run the diagnostic, to see if any gross faults are easily detected. Remember that "No fault detected" is not the same as "all is well".


If no joy, consider contacting support for additional assistance.



Jan 13, 2021 7:43 PM in response to iiivanitskiy

Hello iiivanitskiy,


Thanks for reaching out in Apple Support Communities. We understand that you're having trouble with your MacBook Pro. It looks like from time to time you get a kernel panic notification. We're happy to help. "The most likely cause is faulty software. A kernel panic can also be caused by damaged or incompatible hardware, including external devices attached to your Mac."


Check out the following support articles:


If your Mac restarts and a message appears


Start up your Mac in safe mode


Diagnose problems with your Mac


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Kernel panic on MacBook pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.