My Macbook Air doesn't recognise my iPhone 12 when I plug it in.

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My Macbook Air doesn't recognise my iPhone 12 when I plug it in.

When I plug my iPhone into my computer, I don't have iTunes come up anymore, and I can't see my phone under devices in the finder window. When I go ty system information, it isn't available under usb either. My iPhone still charges when connected, though. My laptop is fully updated to Big Sur. I'm using a lightning to usb cable, but I had this same issue with my iPhone 6s, so I don't think the cable is the issue. Anyone know a fix?

MacBook Air 13″, macOS 10.15

Posted on Jan 12, 2021 8:01 AM

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Answer 1

Jan 12, 2021 8:19 AM in response to Imogen L

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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My Macbook Air doesn't recognise my iPhone 12 when I plug it in.

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