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Magic Trackpad "no trackpad found"

just got home from the apple store with a new track pad. installed this http://support.apple.com/kb/DL1066 . software is all up to date. OS 10.6.4

when i turn on the trackpad and launch system prefs, go to the trackpad pane, i just get
"waiting for a Bluetooth trackpad to be discovered
If your Bluetooth trackpad doesn't appear, make sure it has batteries and is turned on.
No trackpad found
Searching"

I know my bluetooth on my mac is working, I'm currently typing on a wireless bluetooth keyboard.

I suppose I'll return it tomorrow, but in the meantime, any suggestions?

Mac Mini 1.83GHz Intel Core Duo, Mac OS X (10.6.4)

Posted on Jul 27, 2010 8:04 PM

Reply
35 replies

Jul 28, 2010 11:52 AM in response to tobeliketree

Have any other software managing your input devices? I have USB Overdrive and am having the same problem. Tried un-enabling USB Overdrive control over the Trackpad as per the site, but no dice - still "no trackpad found", no new pref pane, etc. (I'm paired, but no software properly recognizes the Trackpad outside of the BT menu extra.)

This is coincidentally the first and only time I've ever had a problem like this with an Apple BT peripheral. Frankly, I really do NOT want to go about uninstalling USB Overdrive… grumble

Jul 28, 2010 6:30 PM in response to -kris-

I am having the same problem, with a twist.

Like you, on the Trackpad preference pain, I see an endless "Searching" message, and also "No trackpad found". On the other hand, the Magic Trackpad is connected and present on the Bluetooth menu. I can point with it, and click, but multitouch does not work at all.

I've restarted, reset parameter RAM, reinstalled the new preference pane. No change.

Very frustrating.

Jul 28, 2010 7:00 PM in response to dpdpdp

OK, I finally got it working by deleting every cache, using one of the many utilities around that do this (I use Snow Leopard Cache Cleaner from Northern Softworks.) Then, when I rebooted, I used I went to "Set up Bluetooth Device" on the Bluetooth menu, rather than trying the Trackpad menu again. The trackpad connected and paired properly, and everything works now.

Back on the Trackpad menu, however, it's still "No trackpad found", but that doesn't seem to make any difference. It's working nonetheless.

Jul 28, 2010 8:45 PM in response to -kris-

well, i never got a chance to bring it back to the store, but i decided to give it another try again. This time i went straight to "set up bluetooth device" and just like that, there it was... just to be clear, I did try it yesterday (through bluetooth setup instead of preference pane) with no luck.
so really, nothing changed, I didn't shutdown or restart my mac since then.... it just sort of happened

Jul 29, 2010 7:42 AM in response to gregaj

It sounds like you are where I was -- pointing and clicking enabled, but nothing else, right? (You said nothing about pointing, but I'm assuming that you can do that, or you'd have nothing to click.)

I did leave one step out of my description of what I did. Needless to say, I don't know which of these steps mattered. But I also deleted my paired trackpad from the list of paired bluetooth equipment on the Bluetooth preference pane (using the minus button at the bottom of the list).

So try doing that, then flush all caches, reboot, and re-pair using the Bluetooth menu or preference pane, not the Trackpad. You'll at least be duplicating what I did, and perhaps you'll have the success I had as well.

Magic Trackpad "no trackpad found"

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