Apple Event: May 7th at 7 am PT
Hi,
I just purchased a new in box iPhone 11 in November and I have not used this feature until recently. But I cannot use the keypad while in a call. For example; when making selections on a language choice, I cannot do this as the key pad does not respond. How can I fix this?
iPhone 11, iOS 14
Hi Iphone_11_in_call_issues,
We see your keyboard stops function during calls. Are you using any screen protectors or cases? What is the iOS version on the device? If you're not sure, you can find that under Settings > General > About. Be sure to Restart your iPhone.
Take care!
Hi Iphone_11_in_call_issues,
We see your keyboard stops function during calls. Are you using any screen protectors or cases? What is the iOS version on the device? If you're not sure, you can find that under Settings > General > About. Be sure to Restart your iPhone.
Take care!
Thank you the reset worked. I have a tempered glass screen protector. And I have my iOS up to date. Just in cases anyone wanted to know. :)
Hey Iphone_11_in_call_issues,
Glad to hear that resolved it! You’re welcome! Feel free to reach out to us in the future if you have questions or concerns.
Have a wonderful day!
In-call dial pad not responding
