disabled/locked iphone

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Level 1

8 points

disabled/locked iphone

So someone recently sat on my phone and now the screen is cracked and it glitches. it disabled itself because it manages to type its own words and numbers including the passcode lock, so now its permanantly disabled and comes up with "iphone disabled...connect to itunes" but because it glitches i can't connect to itunes because when connecting to itunes to need to type the passcode on the phone to connect but it glitches and i cant type the passcode so it disables again. I seriously need urgent help as i need my phone for work

PLEASE HELP

iPhone 11 Pro Max

Posted on Jan 13, 2021 8:24 AM

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Answer 1

Top-ranking reply

deggie

Level 10

167,525 points

Jan 13, 2021 8:30 AM in response to Soph_1111

Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support

If you just have the standard 1 year warranty that came with your iPhone that isn't going to help you, accidental damage is not covered. If you purchased AppleCare + you can use one of your 2 accidental incidents coverage and pay the deductible to replace it.

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Answer 2

Jan 13, 2021 8:25 AM in response to Soph_1111

The only solution is to get the screen fixed.

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Answer 3

Soph_1111 Author

Level 1

8 points

Jan 13, 2021 8:26 AM in response to Lawrence Finch

its not just the creen thats broken ,and i have apple care but to recieve the apple care i need the serial number which is on my phone and i dont have the box anymore so

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Answer 4

Soph_1111 Author

Level 1

8 points

Jan 13, 2021 8:27 AM in response to Lawrence Finch

you can tell that under the screen there is a section of the phone that doesn't fully function properly anymore

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Answer 5

Jan 13, 2021 8:28 AM in response to Soph_1111

See→Find the serial number or IMEI on your iPhone, iPad, or iPod touch - Apple Support

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disabled/locked iphone

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