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User profile for user: yoavro
yoavro Author
User level: Level 1
24 points

Microphone muffled on calls - AirPods first gen

Hi,


I have the first-gen AirPods.

There is a massive problem with the microphone on calls and voice memos.


The sound is extremely muffled; people complain they don't hear me at all.

It happens on my iPhone, iPad, and MacBook Pro.


I tried setting the microphone to 'Always left AirPods' and 'Always left AirPods' on the iPhone - it didn't help. The problem remains on both sides.


I tried recording myself on 'Voice Memos' the sound is super muffled; if I shout, it seems to get a signal for 2 sec but then it gets muffled once again.


It seems like there is some noise gate that can't be turned off and causes this problem.


Is there a solution for this?


I guess my AirPods is not under warranty anymore, but it looks like a firmware /software issue to me - since it happened to both AirPods - left and right.


Any advice?


Thanks,

Y

Posted on Jan 14, 2021 10:34 AM

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User profile for user: Sean_B1
Sean_B1
User level: Community Specialist

Posted on Jan 17, 2021 7:26 AM

Hello Yoavro,


We would like to see how we can help you with your AirPods. Do you have any dirt or debris in the ports of the AirPods? Let's go ahead and reset the AirPods and test to see if the issue persists: Reset your AirPods


Cheers!

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User profile for user: yoavro
yoavro Author
User level: Level 1
24 points

Jan 17, 2021 8:20 AM in response to Sean_B1

Hi Sean,


Yea, they're super clean - I cleaned them once again now.

I did a reset, and the problem is still there.


When I set it to 'Always left AirPods,' the microphone doesn't work at all.

When I set it to 'Always Right AirPods' - the sound is muffled, and when I shout, it works for a second and then shuts again - just like a noise gate that isn't set correctly.


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Microphone muffled on calls - AirPods first gen

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