iPhone and iPad Feedback when connected on Facetime Call. How do I fix it?

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Level 1

11 points

iPhone and iPad Feedback when connected on Facetime Call. How do I fix it?

I am trying to set up a Facetime session with my grandson. During the session he will try to reach me chess. I am trying to set up to show my chessboard with the iPhone to him while I talk with him via Facetime with my iPad. I'm using one of those extended iPhone holders which will allow the iPhone to look straight down on to the chessboard.

The problem seems to be that I'm getting some kind of electronic feedback when the two devices are in close proximity, less than five feet, let's say. I don't think it's audio because when I mute the iPhone it still does it. Is there a way to eliminate this problem. If not, my adventure with him will not work. The sound is kind of a high pitched buzz or static noise.

iPhone 4s, iOS 9

Posted on Jan 14, 2021 12:34 PM

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Answer 1

jborchel Author

Level 1

11 points

Jan 25, 2021 1:59 PM in response to jborchel

I tried plugging in headphones to both the iPad and the iPhone and that worked. So our next challenge is to see how to conduct a three-way Facetime with the chessboard staying on full time.

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Answer 2

Jan 25, 2021 8:57 AM in response to jborchel

Hello jborchel,

Thanks for getting back to us with those additional details. It looks like there is sound feedback when having both iPhone, and iPad close to each other while being on a Face Time call. We'd be happy to look into this more.

While there is no settings turn off the internal microphones on your device while being on FaceTime, let's try to plug indoor headphones(the ones came with your iPhone or iPad), and see if that makes any difference. Plugging in an external microphone is the only way to disable the built-in microphones in your devices.

Check this out:

If the microphones on your iPhone aren't working

Message us back with your result. Kind regards.

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Answer 3

Joseph_S.

Community Specialist

Jan 17, 2021 9:18 AM in response to jborchel

Hello jborchel,

Welcome to Apple Support Communities. It looks like you're having some sound quality issues when your iPhone, and iPad become close while being on a Face Time call with your grandson. We definitely want you to enjoy the time you're spending with your grandson, and we'd be happy to look into this with you.

Does this issue persist while being on a Face Time call with your grandson and both devices are apart(not in the same range)? Are you experiencing the same behavior while being on a regular call?

To get started, please check out these helpful links:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

We hope this information is useful. Kind regards.

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Answer 4

jborchel Author

Level 1

11 points

Jan 23, 2021 5:26 PM in response to Joseph_S.

It only happens when both devices are on Facetime. They are both using wi-fi to the same router. It does not happen when both devices are close and not on Facetime. Perhaps it is microphone feedback. In fact that is probably it since both devices are listening for verbal input. Is there a way to shut off sound input to one of the devices?

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Answer 5

jborchel Author

Level 1

11 points

Jan 25, 2021 11:39 AM in response to Matthew.S81

Is the microphone and the speaker the same device? If not where is the microphone? I can tape over the speaker as we are trying to see if we can do this Facetime as a three-way. An iPhone and iPad at our end and an iPad at our grandson's end. We would tape over the iPhone and use the iPad as the video and audio personal interface. The iPhone would just serve as a camera showing a picture of the chess board.

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Answer 6

nbotros

Community Specialist

Jan 28, 2021 3:56 PM in response to jborchel

Hello jborchel,

We're so glad to hear that the headphones did the trick with that extra noise! Thanks for the reply.

We want to still provide the info about the iPhone microphones and speakers, just in case you still want to know:

Smartphones have more than one microphone for many operations. Microphone is used to capture your voice over a digital network to the other person on the phone, taking voice as an input in dictation, voice commands, voice assistants, and music recognition apps.

Speaker is used to reproduce voice calls out loud, produce sound alerts for events such as incoming calls, incoming messages and alarms.

Depending on your iPhone model, it may contain multiple microphones, and speakers. For more information about your iPhone 4s, please check out this link:

iPhone 4S - Technical Specifications

The iPhone 4s has two microphones and two speakers, one of each on the bottom and another pair on the top. The microphone on the bottom is the grille to the left of the headphones jack. The grille to the right of the port is a speaker. There is also, another microphone, and speaker near the top of the front face of the iPhone.

We hope this information is useful. Kind regards, and enjoy the chess games!

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iPhone and iPad Feedback when connected on Facetime Call. How do I fix it?

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