You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 Pro Max heating issue

Hello,

can you please support to know the cause for heating issue while charging using wired and wireless even with or without phone back case.

iPhone 12 Pro Max, iOS 14

Posted on Jan 15, 2021 8:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2021 8:43 AM

The question is

  • Where did you buy this device from?
  • What were you doing on your iPhone?
  • Was it connected to counterfeit charging cable?
  • Did your iPhone had protective cover which does not provide good ventilation?


Lastly, purchase Apple Products, from an Apple Online StoreApple Retail Stores, and many Apple-authorized resellers and wireless service providers.


Secondly, It is not clear here in your post about the ambient temperature in your area where you are using the iPhone. However --> Keeping iPhone, iPad, and iPod touch within acceptable ...


Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.


Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life.


2 replies
Question marked as Top-ranking reply

Jan 15, 2021 8:43 AM in response to Jeevancbe

The question is

  • Where did you buy this device from?
  • What were you doing on your iPhone?
  • Was it connected to counterfeit charging cable?
  • Did your iPhone had protective cover which does not provide good ventilation?


Lastly, purchase Apple Products, from an Apple Online StoreApple Retail Stores, and many Apple-authorized resellers and wireless service providers.


Secondly, It is not clear here in your post about the ambient temperature in your area where you are using the iPhone. However --> Keeping iPhone, iPad, and iPod touch within acceptable ...


Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.


Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when you bring the device back to higher ambient temperatures. Using an iOS device in very hot conditions can permanently shorten battery life.


iPhone 12 Pro Max heating issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.