So I cancelled my order 2 weeks ago and apple says I wasn't billed but I still haven't gotten my refund until this time of writing this and it has been 2 weeks already. I paid thru debit. I am worried, when will I get back my refund. Any idea or experience?
MacBook
If you weren't billed, then no money was taken. So nothing needs to be returned.
Are are you saying you were billed despite what the Apple website claims?
You can't be both billed and not billed at the same time.
Are you certain you were billed? Does the Mac charge appear on your account?
As far as Apple system is concerned, you have not been billed, so there's nothing else for Apple to do.
If you were billed, but somehow it was not registered in the system, then you will need to contact Apple Support directly and work it out with them. Be prepared to provide proof of the actual billing from your account.
Contact an Apple Specialist at 1‑800‑MY‑APPLE.
If you weren't billed, then no money was taken. So nothing needs to be returned.
Are are you saying you were billed despite what the Apple website claims?
You can't be both billed and not billed at the same time.
Are you certain you were billed? Does the Mac charge appear on your account?
As far as Apple system is concerned, you have not been billed, so there's nothing else for Apple to do.
If you were billed, but somehow it was not registered in the system, then you will need to contact Apple Support directly and work it out with them. Be prepared to provide proof of the actual billing from your account.
Contact an Apple Specialist at 1‑800‑MY‑APPLE.
Contact Apple Support directly to sort it out. We are just users like yourself, and cannot fix it for you.
Call on the phone 1‑800‑MY‑APPLE
Or use the Support options here: https://getsupport.apple.com
If you were not billed for it, there is nothing to get back.
Thanks for the response. What do you mean there is nothing to get back? Sorry, you mean I can never get back my money?
I am a bit confused because from my bank account they have already billed me and I am still waiting for Apple to take an action. Now my question is, do I not have a chance to get back my money since I wasn't billed. 🥺😭
Look. We are not Apple. This is a user forum. All we have to go on is what you told us... You posted a screen shot that says you have not been billed.
If you were billed, then call Apple. We can't do anything about it.
Yes I was billed and I am pretty sure of that. It is my savings so why would I lie, and apple said here in this website that I wasn't billed but I have never received the same amount that I paid. I know exactly how much my savings is because it is my savings. 😔😭😭😭😭 I can even attach picture here from my bank. As you can see in this picture they have already deducted but again my money isn't yet returned to my savings account. I am not lying here and all I just want is I want Apple to give me back my money.
It's been 26 days now 😔😭😭😭😭😭
Sorry, I am just frustrated. I am really sorry.
When will I get back my refund?
