Bose Soundlink Color 2

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Bose Soundlink Color 2

My Bose Soundlink Color 2 will play sound from movies in itunes but not music or podcasts. I can't figure out what the problem is. It was all working fine before I put the laptop in for servicing. I got it back today and had to download and setup everything all over, and now I have this problem. I've tried everything I can think of. Why do I get sound with movies but not music??? HP laptop, Windows 10.

Windows, Windows 10

Posted on Jan 15, 2021 2:08 PM

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Answer 1

bailier

Community Specialist

Jan 17, 2021 3:02 PM in response to laineylanes

Hey there laineylanes,

We'd like to help however we can to get music and podcasts working with sound when using your Bluetooth speaker with your HP laptop.

As this occurred after receiving back your laptop from service, there's a chance you'll need to contact, or even visit the location where it was serviced. With it being an HP laptop, you may also need to contact HP about this.

We'd like to rule out all we can first:

Is iTunes up to date? Check out the steps under 'On your PC' here: Update to the latest version of iTunes
Another good thing to test would be the built-in speakers on your laptop, along with testing another Bluetooth device if possible.

Have a good one!

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Bose Soundlink Color 2

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