replacement

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Level 1

8 points

replacement

i just bought a new iPhone 12 pro. but by mistake i ordered iPhone 12 pro max covers - 2 of those. i tried calling the customer care their answer was - that apple has a policy not to take back anything if ordered wrongly. just wanted to get a review how can i solve the same. i am from india and its becoming quite. challenge just to get even the replacement. can someone help me please. i hope the same can be raised a s question to APPLE - that this is not done. MY order remains intact and unopened till now.

Posted on Jan 16, 2021 12:13 AM

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Answer 1

SravanKrA

Level 10

431,488 points

Jan 16, 2021 1:04 AM in response to gemmyboy

Know more here --> Returns & Refunds - Shopping Help - Apple (IN)

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Answer 2

gemmyboy Author

Level 1

8 points

Jan 16, 2021 1:11 AM in response to SravanKrA

No. Doesn’t help. I just want a replacement - not even - refund. But customer care is not ready to help. I will have to resort to social media - as this is just - not right. The product is unopened and the customer service person says - not possible because apple has a no return policy. I mean this is very unprofessional.

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Answer 3

SravanKrA

Level 10

431,488 points

Jan 16, 2021 1:12 AM in response to gemmyboy

Apple Support Community Forum

This is Apple Support Community forum, for user to user interaction for information & idea sharing between users, if need be, extend support on technical knowhow in handling Apple products from more experienced fellow user, This is not the right forum to discuss with Apple Inc.

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Answer 4

gemmyboy Author

Level 1

8 points

Jan 16, 2021 1:12 AM in response to gemmyboy

It doesn’t let lead me to any link where I can return.

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replacement

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