word is not responding and cant force quit

word is not responding and cant force quit


iMac 21.5″, macOS 10.14

Posted on Jan 16, 2021 3:50 PM

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Question marked as Top-ranking reply

Posted on Jan 18, 2021 7:38 AM

Hello auschi,


Thank you for using Apple Support Communities!


It is our understanding from your post that Word is not responding and you have not been able to force it to quit. We recommend restarting your Mac in safe mode.  Once in safe mode see if Word is working properly. If so, restart as normal and use Word again. The following articles have the steps you will need to test the issue in safe mode:

 

How to use safe mode on your Mac - Apple Support


"Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed."


Best Regards. 

1 reply
Question marked as Top-ranking reply

Jan 18, 2021 7:38 AM in response to auschi

Hello auschi,


Thank you for using Apple Support Communities!


It is our understanding from your post that Word is not responding and you have not been able to force it to quit. We recommend restarting your Mac in safe mode.  Once in safe mode see if Word is working properly. If so, restart as normal and use Word again. The following articles have the steps you will need to test the issue in safe mode:

 

How to use safe mode on your Mac - Apple Support


"Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed."


Best Regards. 

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word is not responding and cant force quit

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