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how do i restore my chat, i have the ID number

iMac Pro

Posted on Jan 17, 2021 4:15 AM

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Posted on Jan 17, 2021 4:47 AM

Find the email they sent you: Check your spam folder too.

It should read as follows. Also the number below on your case id should be clickable.


Hi ********** ,If you need to reopen this case, click the link below.


Case: 123456789


Based on the details you provided, we think you might find the following information helpful: 

1 reply
Question marked as Best reply

Jan 17, 2021 4:47 AM in response to dfmoffat

Find the email they sent you: Check your spam folder too.

It should read as follows. Also the number below on your case id should be clickable.


Hi ********** ,If you need to reopen this case, click the link below.


Case: 123456789


Based on the details you provided, we think you might find the following information helpful: 

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