Macboook Air camera flickering

Is there any news from Apple about fixing the flickering issue? I have had my new M1-chipped machine for 24 hours and I am not looking forward to tomorrow's Teams meetings. How can we complain to Apple? If I had known that this was a problem I would not have bought it.

Posted on Jan 17, 2021 12:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2021 1:13 PM

I have the same issue with Mac Pro 2020 M1 chip. Spoke to senior technician at apple support and he said they are working to fix this issue but he recommended I send the laptop back. So Im going to do that. Disappointed with Apple.

4 replies

Jan 20, 2021 5:17 AM in response to Eric--F

Thank you for referring me to Apple support. I had three attempts with them, none of which delivered a solution. They seemed in denial that there is a problem, and even sought to discredit the complaints by many people on this forum who have raised the issue. I re-installed the OS, ran the hardware diagnostic process and it reported no problems. It seems to me that this is just a hopeless camera, and it spoiled for me what should have been a smooth experience. Today, off my own bat, I replaced around 20 LED lamps in my house and that has improved the video on Teams significantly. But surely users should not have to go to these lengths with a camera that has been in service for so long. The cameras on my previous macbook pro and macbook air worked fine. What's up Apple?

Jan 24, 2021 3:40 AM in response to Kazimi80

Sorry to hear that you are having problems too. Have you chosen a different apple laptop? Did the technician say the fix would be hardware or software related? If the camera itself is not up to scratch it will be a big recall programme! It was hard to imagine Apple making this kind of mistake a few years ago, but standards are slipping a bit.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macboook Air camera flickering

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.