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Left mouse click on Wacom Intuos4 tablet seems to be stuck

Hello,

I have an Intuos4 graphic tablet under Mac OS X 10.6.4 and I use the latest available driver (6.1.5-2). I have an issue with the tablet: after a specific amount of time I can’t do a normal click with the pen and the click seems to be „stuck“ (like you would normally click and drag for selection). I cannot solve the problem by disconnecting and reconnecting the tablet. The only solution so far seems to be to attach an USB mouse, press the left mouse button and detach the mouse again. The tablet works fine afterwards, but only for a couple of minutes / hours. I’ve also tried to reinstall the driver, but this didn’t solve the problem. The next step I took was to connect the tablet directly to an USB port of the Mac Pro instead using the USB hub of my Cinema Display. This didn’t fix the problem. Do you have any suggestions how I can fix my problem and get the left mouse click to reliably work again?

Thanks in advance.

MacPro4,1, Mac OS X (10.6.4), 8-core 2,66 GHz, ATI Radeon HD 4870 & NVIDIA GeForce GT 120

Posted on Jul 28, 2010 1:41 AM

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32 replies

Dec 30, 2010 1:34 PM in response to DavidB

I have exactly the same problem in combination with the Intuos 4 XL and the additional Wacom mouse (KC-100). Lot of problems with filterforge and VMWare Fusion. It seems to happen also more often after I installed PGP disk encryption software (CPU usage?). My tablet is 3 months old and everything is updated to the latest versions. My workaround is temporary connect a second mouse and click on that device the left mouse button. After that I can disconnect the mouse and work with the tablet like nothing happened.

Peter.

Dec 31, 2010 5:08 PM in response to Rafael B.

Yup same here. Cintiq 12x. Started a week ago. I need to click on the trackpad of my MBP to in-stick it, which ***** because I keep it closed and run an external display and my Cintiq off of it. I'm thinking of going back to the last driver. Anyone? Wacom is gonna blame Mac Wacom isn't the tightest run ship when it comes to these things.

Jan 3, 2011 9:14 AM in response to Rafael B.

I've been having this problem for over a year now. Contacted Wacom but they weren't interested (this isn't unusual for their support as I'm sure you've all realised by now). I thought initially it was a problem with the driver, as it doesn't happen with the original version that came with the tablet (v 6.1.1), but this version had other bugs which made the upgrade useful (wouldn't save preferences after reboot).

I eventually flattened my HD and clean installed Snow Leopard. This fixed the problem. Then I re-installed something but unfortunately didn't keep a log. The problem is now back. I suspect Parallels might be the culprit as it was re-installed about the time the problem re-started and I have a Mac Pro at work with identical hardware/OS version/driver version but no VM software that is fine. Possibly there is a VM startup item or a problem with the SL mouse buffer when a certain startup module is loaded. As reported earlier in this thread, using a standard USB mighty mouse clears the problem temporarily.

Interestingly the Wacom diagnostic software in the "About->Diagnose" driver pane reports Switch 1 (left button) opening and closing correctly although the click performs no action in the UI. This would indicate an OS problem.

I'll try the save->re-load preferences trick and report findings here.

Jan 12, 2011 8:26 AM in response to Rafael B.

Hello,

I also had this problem for over a year, we finally think I've found a solution, the first test I did was create me a new user and try to force the machine to get the cpu usage to the fullest, to reproduce the error Indeed working properly, and I'm not no problem here wacom tablet.

So if the first test worked, just had to go to preferences, users - boot, and remove any applications that are in the boot and remove and leave empty, or trial and error until it works by removing application by application.

For me now I is perfect, and I've tried in the office and the MacBook Pro and Mac mini, iMac 27 "are perfect.

Jan 15, 2011 4:27 AM in response to Andrew Kinnear

The hint with resetting the preferences in the Wacom application works, but only for a short amount of time.

What I discovered lately is that this issue could be related to the Wacom pen itself. I discovered this by accident a couple of days ago. Every time the left mouse click gets stuck I can apply a firm pressure to the pen and I feel like the pen refill “clicks” into its place. After the pen refill moves into the proper location the stuck mouse click is gone.

Feb 22, 2011 6:50 AM in response to TriplePAF

I've had this problem with both intuos 3 and latest bamboo fun. I tried everything mentionned above (except what TriplePAF says), nothing worked execpt USB mouse I borrowed.
Finally my solution is to go in *universal access* using keyboard arrows, and turn on the option *use the keyboard instead of the mouse*. Then I can use the "left mouse button" emulated on the keyboard and it unblocks the situation...
Both manufacturers should definitely find a real solution, it's so anoying, it's a shame.

PS: my OS isn't in English so i'm translating the function names myself

Feb 23, 2011 3:08 PM in response to Rafael B.

Any of you guys using LogMeIn for remote access? I've eliminated the VM drivers by doing another clean install of Snow Leopard. I noticed from the console log that LogMeIn loads several drivers at boot.

The other suspect is the Flash plug-in in Safari as it seems to happen frequently when a web page is loading.

I'll do another clean install when I've got a minute and try and eliminate the remote access software.

Mar 14, 2011 3:51 AM in response to Andrew Kinnear

I have the same problem with my Intuos3, it certainly seems to be some kind of driver conflict.
What I have done is assign left click to the pen tip and the eraser. When I lose left click on the pen tip I flip the pen around and click with the other end and so far that has restored the left click on on the pen tip. Of course you lose the eraser function but I never used that anyway.

Apr 7, 2011 1:55 AM in response to Barry Croucher

Thanks for that Barry but unfortunately it doesn't fix it on my rig. Glad you found a solution to this irritating problem though.

Have just setup a clean account on my work 8 core which immediately developed the problem even though the old account hadn't shown it in 12 months. Went back to the old account and all is well again.

Still baffled.

Sep 19, 2011 3:06 PM in response to Rafael B.

Maybe this will solve it.


I've recently started having the same problem, without having done any OS, software or driver updates in the last month.


Been trying the different solutions here, but came up empty.


Then it ocurred to me that it might be the pen tip that's been worn down, and Yep, changing it made it work 🙂



Hope it helps, and please write if it solved your problem.

Jun 27, 2015 12:52 PM in response to Rafael B.

I have had this problem for a couple of years now. It can work fine for a long period, but then the problem always comes back. Many people here say, that they fixed it, but I just wonder: For how long?

Sometimes the "fix" for me, has been re-installing the Wacom drivers. I will definitely try the trick with assigning left click to the eraser end of the pen. Because untill now, I have had to re-boot my macbook every ******* time it has happened. :-(

Quite sad, that this problem lives on and on and on.

Left mouse click on Wacom Intuos4 tablet seems to be stuck

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