Left mouse click on Wacom Intuos4 tablet seems to be stuck

Question

Level 1

24 points

Left mouse click on Wacom Intuos4 tablet seems to be stuck

Hello,

I have an Intuos4 graphic tablet under Mac OS X 10.6.4 and I use the latest available driver (6.1.5-2). I have an issue with the tablet: after a specific amount of time I can’t do a normal click with the pen and the click seems to be „stuck“ (like you would normally click and drag for selection). I cannot solve the problem by disconnecting and reconnecting the tablet. The only solution so far seems to be to attach an USB mouse, press the left mouse button and detach the mouse again. The tablet works fine afterwards, but only for a couple of minutes / hours. I’ve also tried to reinstall the driver, but this didn’t solve the problem. The next step I took was to connect the tablet directly to an USB port of the Mac Pro instead using the USB hub of my Cinema Display. This didn’t fix the problem. Do you have any suggestions how I can fix my problem and get the left mouse click to reliably work again?

Thanks in advance.

MacPro4,1, Mac OS X (10.6.4), 8-core 2,66 GHz, ATI Radeon HD 4870 & NVIDIA GeForce GT 120

Posted on Jul 28, 2010 1:41 AM

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Answer 1

Coup

Level 1

8 points

Jan 8, 2017 12:24 PM in response to Grant Symon

I've also been having the left button double-click issue and tried your three-finger pressure technique. It seems to have worked! Who would have thought that would be a solution? I've only been using it a few minutes, but hopefully it will keep working for awhile.

Thanks for sharing your tip!

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Answer 2

trilobyte

Level 3

545 points

Aug 2, 2010 12:43 PM in response to Rafael B.

My first suggestion would be to check Wacom's site. First for drivers (check for update, if not then download current version again and re-install), and second to see if their tech support might be able to help.

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Answer 3

Rafael B. Author

Level 1

24 points

Aug 3, 2010 2:50 AM in response to trilobyte

Thanks, but if you would read carefully, you would know that I already tried all of these steps.

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Answer 4

Aug 3, 2010 3:06 AM in response to Rafael B.

Is Mouse Keys on ("Mouse" tab in "Universal Access" system preference)?

Is there a Bluetooth mouse hiding under a pile of paper?

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Answer 5

Rafael B. Author

Level 1

24 points

Aug 3, 2010 6:14 AM in response to Malcolm Rayfield

Mouse Keys is off and I have no Bluetooth devices connected to my Mac.

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Answer 6

Theome

Level 1

0 points

Aug 16, 2010 11:41 AM in response to Rafael B.

I don't have a solution but exactly the same problem as you describe, Rafael.

I noticed that the problem is always restricted to one application. If the problem appears in Photoshop, I can switch to another application with cmd-tab and make some left clicks there with the pen. Then, if I switch back to Photoshop, the pen works again (sometimes).

Easy workaround, but still a very annoying bug.

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Answer 7

Oct 23, 2010 11:25 AM in response to Theome

Has this been fixed yet. I have the same issue with my intuos 4. But the problem doesn't happen at work with the same tablet, Which is brand new. I had this problem with my intuos 3, bought an intuos 4 to only have the same problem. i'm sure it's a software driver conflict somewhere.

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Answer 8

Oct 25, 2010 8:37 AM in response to armyofme4340

Blah, I also have this problem. Intuos 4 works fine until I load up iTunes, and then I lose left-click functionality. Unfortunately it doesn't return by switching programs; I must reboot the mac pro to get it fully working again.

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Answer 9

DavidB

Level 1

60 points

Nov 20, 2010 11:46 AM in response to Rafael B.

Similar problems but in addition to the left mouse stuck on the drag and not releasing on the drop, the right click is dead. No menu pops up. Nothing. Any thoughts?

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Answer 10

NullUnit

Level 1

114 points

Nov 20, 2010 4:10 PM in response to DavidB

No issues here. Reinstall and update the drivers.

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Answer 11

DavidB

Level 1

60 points

Nov 20, 2010 4:19 PM in response to NullUnit

Reinstalled my saved preferences. That seemed to solve it for me. I'll let you all know if it sticks. Thanks again for reminding me to restore.

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Answer 12

joe.fx

Level 1

0 points

Dec 2, 2010 9:48 PM in response to Rafael B.

i have the same problem too, and is impossible to work, I do exactky the same you do, connect a normal mouse and click then the mouse and wacom work again, but today nothing happen the only solution is unplugh the mac and restart, unfortunatly I doring a long render and is impossible right now this caveman solution

I'm a big fan of apple but in the last months i very tired of how apple dont support anytihing, all the support are from the users, and if apple make a mistake like tjis or the blutooth in iphone or the magicg track pad (this one also stuck in click) apple dont talk about anything only the user solve the problem talking with other user

I write about an iphone proble thats is a hardawre design an apple wash their hands and this is the solution for all the incovinients for the users like us

i know...this is not an answer for the original solution but I'm very tired for that atitud from apple, at the end apple laugh from us coz alway spend our money in products that constantly have less quality

sig... I'm very disappointed

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Answer 13

DavidB

Level 1

60 points

Dec 2, 2010 9:52 PM in response to DavidB

The reinstall of saved preferences has solved it. Have been using my tablet nonstop without a glitch. No problems.

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Answer 14

Rafael B. Author

Level 1

24 points

Dec 16, 2010 1:45 PM in response to DavidB

Today I installed the newest driver (6.1.6-4) and it still didn’t solve the problem.

Then I created a backup of my preferences, removed them and restored them. Things seem to work now. I will observe the behavior in the next couple of days and probably mark this one as solved.

Did you guys had to restore your settings more than once or does it still work until now after you removed and restored your settings once?

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Answer 15

DavidB

Level 1

60 points

Dec 16, 2010 2:09 PM in response to Rafael B.

The settings remained for the most part. I have had to restore a couple of times when the photoshop settings didn't come up and occasionally I've had to unplug and plug in the tablet to get the tablet to light up. I'm not sure why the tablet behaves this way and it is annoying but the restore is quick and simple and works. Maybe someone with more knowledge could explain if this glitch originates in the tablet usb connection, the Wacom software, or the MAC OS software.

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