iPhone 12 Pro does not respond to touch

Why does the phone not respond to touch; I can't answer the phone, can't even power it off to reset it. I removed the screen protector and the case and still it will not respond. Can someone help me please.

Posted on Jan 18, 2021 5:22 AM

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Posted on Jan 18, 2021 6:40 AM

Hi - you can try to Force Restart your iPhone with the steps indicated in this article: https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios


For this Force Restart you don't need the screen, only the buttons on the side of the phone. Let's see if that works and makes a difference. If not, you might have to contact Apple Support.

3 replies
Question marked as Top-ranking reply

Jan 18, 2021 6:40 AM in response to jeannettefromfl

Hi - you can try to Force Restart your iPhone with the steps indicated in this article: https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios


For this Force Restart you don't need the screen, only the buttons on the side of the phone. Let's see if that works and makes a difference. If not, you might have to contact Apple Support.

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iPhone 12 Pro does not respond to touch

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