Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

new 8plus already was used

my new phone was previously used and will not allow me to erase prior user


Posted on Jan 18, 2021 1:00 PM

Reply
Question marked as Best reply

Posted on Jan 18, 2021 1:11 PM

Then return the device to where you purchased it. Only the previous user can remove Activation Lock. You will not be able to use it.

2 replies

new 8plus already was used

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.