swim app does not work correctly on Apple Watch

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Nissan Girl Author

Level 1

8 points

swim app does not work correctly on Apple Watch

swim app does not work correctly on Series 6 Apple Watch

Apple Watch

Posted on Jan 18, 2021 5:43 PM

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Answer 1

Best reply

javaliga

Level 10

119,509 points

Jan 18, 2021 5:59 PM in response to Nissan Girl

What is not working? Without any other info, perhaps this article will help:

Swim with your Apple Watch - Apple Support

Also, the first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support

If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support

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Answer 2

Nissan Girl Author

Level 1

8 points

Jan 18, 2021 6:19 PM in response to javaliga

This Is A Known Problem.

Our Series 6 Apple Watches do not accurately track swimming distances, laps, or types of swimming strokes.

My husband and I have spent many hours on the phone with an Apple Care agent, who, after trying all of the usual remedies, eventually escalated this problem to their engineers. The engineers reported back that this is a known problem and they are working on a fix.

It would be very helpful - and save a lot of time and frustration - if this information was available to the Apple Care agents, rather than having them "reinvent the wheel" each time a consumer contacts them with this problem.

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swim app does not work correctly on Apple Watch

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