Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

JaniceFurrey Author

Level 1

4 points

factory reset iPhone X

How to do a factory reset on a iPhone X (purchased from another person)

iPhone XS

Posted on Jan 18, 2021 6:23 PM

Reply

Best reply

Level 9

55,110 points

Posted on Jan 18, 2021 6:31 PM

This is what the original owner should have done...

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Factory Reset here...

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you encounter Activation Lock, you will not be able to use the device without the cooperation of original owner.

View in context

Similar questions

1 reply

Best reply

Level 9

55,110 points

Jan 18, 2021 6:31 PM in response to JaniceFurrey

This is what the original owner should have done...

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Factory Reset here...

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you encounter Activation Lock, you will not be able to use the device without the cooperation of original owner.

Reply

factory reset iPhone X

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up