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Screenshots from iphone 11 pixelated & wavy

Hi there, hoping someone can help


I just bought an iphone 11. I am a graphic designer and tonight airdropped a screenshot from my phone to my mac (second photo) and then opened in Adobe Illustrator (first photo) and the below is how it appeared. When dropped to my mac and opened in Preview all looks fine. On my previous iphone this wasn't a problem. Anyone have any ideas? I use screenshots as reference all the time


Thanks, Viv



iPhone 11

Posted on Jan 18, 2021 6:17 PM

Reply
1 reply

Jan 20, 2021 2:48 PM in response to vivienne200

Hello vivienne200,


Welcome to Apple Support Communities. If we're understanding you right, colors in screenshots appear distorted when opening them in Adobe Illustrator after AirDropping them from your iPhone to your Mac.


Since the photos appear as expected in Preview, this issue could be related to how Illustrator is handling the files rather than a problem with your iPhone or Mac, even though you didn't experience this issue with your last iPhone. We recommend restarting Illustrator, testing it out, and then restarting your Mac and testing it again.


After that, make sure both your Mac and Adobe Illustrator are fully updated.



Screenshots are saved as PNG files instead of HEIC like photos taken with your iPhone, or JPG like you would expect to see in the Photos app on your Mac. One thing you may want to try is opening the screenshot in Preview and exporting it to a different file format before opening it in Illustrator. You can do this by selecting File > Export.


Saving the files to a different format may help narrow things down a bit, however, ultimately your best bet may be to get in touch with Adobe if you continue to experience issues.


Cheers.

Screenshots from iphone 11 pixelated & wavy

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