restore backup grey out
My iPhone 6s got thrown out to the pool due to strong wind (in CA). I just got a brand new iPhone SE (2nd generation) BUT I can't restore backup from my MAC.
iPhone SE
Question marked as
Top-ranking reply
Hey jwu1025!
Good question. I think this article, including the related links in it should cover most of that that issue:
If you can't back up your iOS or iPadOS device to a computer or restore it from a backup:
https://support.apple.com/en-us/HT203271
Also, I know that usually if “Restore Backup” or “Backup Now” is greyed out, it typically means the phone is busy, perhaps in the process of a doing a backup, or in the process of restoring a backup already.
If that’s the case, does restarting both the Mac and iPhone, (with iPhone disconnected), then re-connecting and trying again help?
There can be other causes though, as in the article and otherwise.
Knowing the current OS and Mac model and iOS version and iPhone model may help as well, but hope one of those steps helps!