My Apple Cash card would not work how can I submit a photo of my identification card when the camera is not clear

My phone is having camera difficulties how can I verify my identity for my new apple Cash card

Posted on Jan 19, 2021 1:48 AM

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Question marked as Top-ranking reply

Posted on Jan 20, 2021 4:12 PM

Hello Elshikh98,


Welcome to the Apple Support Communities. We understand you want to submit a photo to verify your identity with the camera not working. We'll do what we can to help.


Verifying your identity with Apple Cash will require scanning your ID from the camera. If the camera isn't working, you'll want to use a different Apple device, if possible, to use Apple Cash.


If you want to troubleshoot your camera, try the steps here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working


Thanks and have a great day.

1 reply
Question marked as Top-ranking reply

Jan 20, 2021 4:12 PM in response to Elshikh98

Hello Elshikh98,


Welcome to the Apple Support Communities. We understand you want to submit a photo to verify your identity with the camera not working. We'll do what we can to help.


Verifying your identity with Apple Cash will require scanning your ID from the camera. If the camera isn't working, you'll want to use a different Apple device, if possible, to use Apple Cash.


If you want to troubleshoot your camera, try the steps here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working


Thanks and have a great day.

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My Apple Cash card would not work how can I submit a photo of my identification card when the camera is not clear

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