I download a configurasion profile, it seems to be all right, but after a while it disappears?

I download a configurasion profile, it seems to be all right, but after a while it disappears?

iPhone X, iOS 14

Posted on Jan 19, 2021 11:23 AM

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Question marked as Top-ranking reply

Posted on Jan 21, 2021 9:30 AM

Hello sturla130,


It sounds like you're having an issue with a configuration profile on your iPhone.


Here's a great article to guide you through ensuring that it gets downloaded and installed: Install a configuration profile on your iPhone or iPad


We'd also make sure to take note of the starred information under step three in that article "You can have only one profile ready to install at a time. For example, if you download a profile and don't install it, and then download a second profile, only the second profile is available to be installed. If a profile is not installed within 8 minutes of downloading it, it is automatically deleted."


That should help to clear that up, but feel free to reach out to the Community if you need further help.


Take care!

3 replies
Question marked as Top-ranking reply

Jan 21, 2021 9:30 AM in response to sturla130

Hello sturla130,


It sounds like you're having an issue with a configuration profile on your iPhone.


Here's a great article to guide you through ensuring that it gets downloaded and installed: Install a configuration profile on your iPhone or iPad


We'd also make sure to take note of the starred information under step three in that article "You can have only one profile ready to install at a time. For example, if you download a profile and don't install it, and then download a second profile, only the second profile is available to be installed. If a profile is not installed within 8 minutes of downloading it, it is automatically deleted."


That should help to clear that up, but feel free to reach out to the Community if you need further help.


Take care!

Jan 27, 2021 12:26 AM in response to KMB_12

Thanks for your good and instructive answer!

The whole story: I am invited to download an ios app from the App Center. After logged in I am asked to add a new device. Then you need to download a configuration profile. After downloading I go to the iPhone settings and install the profile. Then I am sent back to the App Center and can download the app. The downloading goes well. I can see the file in Files, but the installation is not fullfilled. The blue dot comes beside the app logo but nothing has changed. (I have an older version of the app)


When I look into Settings after the downloading, configurasione profile has disappeared. Is that ok?


It is possible to double click the downloaded file in Files. Then I get the message "App Center requires JavaScript" Despite the fact that I have enabled the JavaScript in Safari.

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I download a configurasion profile, it seems to be all right, but after a while it disappears?

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