Wallet will not add credit cards (only on iPhone)

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Level 1

9 points

Wallet will not add credit cards (only on iPhone)

About a month ago, the credit cards disappeared from the wallet on my phone and husband’s.

(Maybe not a coincidence, it was when one bank flagged some charges as fraud that I’d made with Apple pay. That has been addressed.)

We are BOTH unable to add ANY credit cards now. The app says to check with card issuers which we have done. All say no problem on their end. I CAN add cards to iPad and MacBook book wallets. (I’ve never had to do it separately, they’ve always just been on all devices.)

I’ve gone so far as a full wipe and reset of my phone, no luck.

It seems odd that it’s specific to the phone, and odd that it affecting two separate phone accounts.

thanks for any help you can provide.

iphone 8
version 14.3
location: UAE (Apple Pay is active here; have also tried through VPN)
Cards are all from major issuers (and have previously been in wallet and are currently in iPad wallet)
Signed into Apple ID on phone
icloud access on for Wallet
bank apps are on phone
yes I’ve rebooted

iPhone 8, iOS 14

Posted on Jan 19, 2021 10:26 PM

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Answer 1

Best reply

askbarnabas

Level 10

103,701 points

Jan 20, 2021 11:04 AM in response to 0225eiluj

I created this troubleshooting list and some of it may not apply but here it is

Sometimes if you sign out of your Apple ID and back in it resolves the problem.
Make sure you are using the latest iOS/macOS update.
Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
A passcode is required to use the Wallet app.
You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
Apple Pay support can be reached here - Apple Pay Customers

If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
If you get an error that you already have the maximum amount of cards in wallet with less than 22 cards signing out of your Apple ID and back in usually resolves this issue.
If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.
If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
Manage the cards that you use with Apple Pay - Apple Support