The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have iPhone XS and just updated to iOS 14.3 - overnight my MacBook Pro 13" early 2015 running Sierra 10.12.6 won't recognise my phone in iTunes. I've tried using MobileDeviceUpdater but the App won't open. I've tried connecting to wifi and doing a computer/phone restart. Any help would be massively appreciated.
iPhone XS, iOS 14
Try reinstalling iTunes 12.8.2.3 over your current copy.
tt2
It worked! You're a legend thanks so much. I hope your day is as good as mine just got.
You're welcome. 🙂
tt2
iTunes won't recognise iPhone XS after update to iOS 14.3
