Ipad Vs iCloud Content

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Level 1

8 points

Ipad Vs iCloud Content

iPad Pro 12.9 inch was given as a gift and loaded from previous iPad. The set up was via an iCloud account of now deceased spouse and we do not know the correct password or answers to secret questions. We do know the iPad access password, thankfully. However, The iPad will no longer allow use of FaceTime, Messenger (texting) and other features that were setup with the iCloud address of deceased spouse.

How can I know what is stored on iPad itself vs iCloud? If we wipe the iPad and start a new iCloud account, will we loose photos, contacts, etc.? How can these be backed up without knowing the iCloud password currently on the iPad (unknown password). Can I upload the photos to a shared album on my iCloud? If so, how do I invite the problematic iPad to do the upload since we cannot use the iCloud of deceased spouse (that is currently embedded on this iPad)?

Would I be better off using a laptop to do a backup? As I understand it, I would need the original iCloud password to restore, not sure about this.

If I bring elderly MIL to Apple Store, will they be able to do anything other than wipe the iPad? I have basic knowledge of iOS can can wipe the device myself, but MIL seems to think Apple Genius can do something better? What can they do given these circumstances?

I appreciate all help. Elderly relative is lost without full use of her device, Thanks

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Jan 20, 2021 12:10 PM

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Answer 1

Tesserax

Level 10

148,649 points

Jan 20, 2021 1:13 PM in response to Dilly3

If you have access to the iPad, you can connect it to a computer that has iTunes installed using a Lightning-to-USB cable, and then, backup the iPad's data to that device.

Ref: How to back up your iPhone, iPad, and iPod touch - Apple Support

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Answer 2

Tesserax

Level 10

148,649 points

Jan 20, 2021 12:14 PM in response to Dilly3

Unfortunately, without knowing the passcode, Apple would have to completely erase this iPad.

Ref: How to request access to a deceased family member's Apple accounts - Apple Support

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Answer 3

Dilly3 Author

Level 1

8 points

Jan 20, 2021 12:18 PM in response to Tesserax

I know the iPad password but not the iCloud password. There must be a way to save the photos and contacts that we can now access. I just want to save what I can and then start with a new iCloud account

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Answer 4

Tesserax

Level 10

148,649 points

Jan 20, 2021 12:23 PM in response to Dilly3

Then the link I provided you is what Apple will assist you with on this matter. Only they could potentially grant you access to the deceased iCloud Drive contents. You will need to work with Apple directly on this.

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Answer 5

Dilly3 Author

Level 1

8 points

Jan 20, 2021 1:09 PM in response to Tesserax

Thank you. I have accepted the fact that I will not get access to the deceased iCloud account but while I have access to the iPad's photos and contacts, can they be backed on somehow without using the iCloud of the account I cannot access?

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Answer 6

Dilly3 Author

Level 1

8 points

Jan 25, 2021 9:58 AM in response to Tesserax

For anyone who may have a similar problem, I just wanted to post the info I have learned. Users cannot erase an iPad without the iCloud account and current password used to set up the Ipad, even if you know the password needed to access the iPad. I have initiated the process to verify to Apple that we purchased this iPad, provided required proof of purchase, and we are waiting for them to erase / reset the device. This is not an instantaneous process. This could have been a big problem if we were not able to find receipt (purchased in store at Best Buy). From now on, I will purchase all devices and accessories for my elderly relatives directly at apple with receipt emailed to me. Good luck to anyone facing a similar issue.

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Ipad Vs iCloud Content

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