Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Newsroom Update
Apple Music expands live global radio offering with three brand-new stations. Learn more >
Apple Music expands live global radio offering with three brand-new stations. Learn more >
My IPhone 11 does not play any media, video or music from my apps without constant cutouts and stalls. Wifi is strong enough, and another IPhone 11 in this home has no issues with these functions. Ideas on the cause? Thanks.
iPhone 11, iOS 14
The first (and simplest) thing to try if something isn’t working right is to restart your iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:
Restart your iPhone - Apple Support
If that doesn't help, the other (slightly more drastic) thing to try is to backup your iPhone and then restore it from that backup. That would delete any corrupted files and re-index the file system.
How to back up your iPhone, iPad, and iPod touch - Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Finally, you could reset your iPhone to factory settings (and lose all your data).
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
The first (and simplest) thing to try if something isn’t working right is to restart your iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:
Restart your iPhone - Apple Support
If that doesn't help, the other (slightly more drastic) thing to try is to backup your iPhone and then restore it from that backup. That would delete any corrupted files and re-index the file system.
How to back up your iPhone, iPad, and iPod touch - Apple Support
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Finally, you could reset your iPhone to factory settings (and lose all your data).
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Hello, and thank you for that response. I had restarted my phone numerous times before contacting customer support. So, I backed-up via the cloud and restored/reset everything. It took quite a while to re-install all my apps, etc. Unfortunately, that did not solve the problem. My playback from all apps is very spotty. It get stuck in a continual loop looking for a network connection. The other iPhone in this home has no problems with playback. So, I am guessing I need to make an appointment at an Apple store? Thank you for help, by the way.
Oh, I have reset the network connection, too. No change.
Poor media playback from all apps
