how can i talk to a live aggent
purchasing i didn't authorized
Question marked as
Click on this link and read it to "See your purchase history in the App Store or iTunes Store [iOS, computer, or web]" - If you are a Family Sharing organizer you will not see items purchased by others but which may appear on a credit card you own; those have to be checked from their accounts.
http://support.apple.com/HT204088
Also read this link -->
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...
If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.
If you now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.
Request a refund for apps or content that you bought from Apple - https://support.apple.com/HT204084
Report a Problem - https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
You can try calling Apple but frankly I think it will be a lot faster to resolve your question using the online method. The whole system is set up for you to do the online approach first and then speak to a person.
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232