2015 13' MacBook Air unable to download Big Sur
Unable to download Big Sur, when it gets to the end of download it stops, when I attempt to download again it starts from the beginning it stops again.
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User profile for user:
Chris_C1
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Community Specialist
Hello blgjr1,
It sounds like you are having trouble completing the download for macOS Big Sur.
Here are some troubleshooting steps and resources that might help:
- Ensure you meet the requirements for macOS Big Sur, How to upgrade to macOS Big Sur.
- "If upgrading from macOS Sierra or later, macOS Big Sur requires 35.5GB of available storage to upgrade. If upgrading from an earlier release, macOS Big Sur requires up to 44.5GB of available storage."
- If possible, try downloading it from another network.
- Restart your Mac: Log out, sleep, wake, restart, or shut down your Mac.
- Test in safe mode as it can help you determine whether issues you’re experiencing are caused by software that loads as your Mac starts up, Start up your Mac in safe mode.
- As noted in "Learn more" for How to upgrade to macOS Big Sur "You can also use macOS Recovery to reinstall the macOS you're using now, upgrade to the latest compatible macOS, or install the macOS that came with your Mac."
Hope this information helps.
Have a good day.