Apple TV Gen 4 - A1625 - Preset on ethernet

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Apple TV Gen 4 - A1625 - Preset on ethernet

Bought this used Apple TV Gen 4 and while setting it up, it stops while searching for a network.

It is giving me this screen, asking to be connected to a specific ethernet network which I do not have.

I entered manual ethernet settings that work on my ethernet, it returned to automatic and keeps saying this automatic network is not available.

Connecting the device to my MacBook, I used the Configurator 3 App to check the status of the device, the device is not supervised and not remotely managed.

Yet, there is no way I can make this device finish it's initial setup.

Any idea fellas?

Posted on Jan 21, 2021 11:15 AM

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Answer 1

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Urquhart1244

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Jan 22, 2021 4:06 AM in response to talalalrifai

The IP address 169.254.x.x is self-assigned, as the Apple TV device didn’t receive an IP address from the router (DHCP) when requested, and this address will not be usable for communication on your home network, or with the rest of the internet.

Manual settings (static addresses) are not recommended, as it gives no benefit, certainly not in home network settings, and complicates setup enormously. DHCP on the router is really meant to be the zero config solution. When that doesn’t work, then manual settings will also fail, as the real issue is elsewhere.

Verify the cable(s) and cable connection(s) all the way between device and router.
Restart both the Apple TV and the router (and optional other network devices), then try again.
Try a different port on your router and/or switch, then try again.
Try a different ethernet cable, then try again.

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Answer 2

talalalrifai Author

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131 points

Jan 23, 2021 5:35 PM in response to Urquhart1244

Thank you very much for the info.

I worked hard to make the device starlit finally did.

Now, the home screen looks really normal.

BUT but when I go to the Network settings.... wifi never works.. only Ethernet.

Ethernet does not work... until I made it work with Manual IP settings.... even when I made it work with Manual IP settings... t keeps saying "Internet is Not Available" so the device basically cannot see any internet.

I used brand new cables.. and linked to my main hub at home with a CAT6 ethernet cable.. so it's surely not a cable issue.

Please check the screenshots. What do you think?

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Answer 3

Jan 23, 2021 7:21 PM in response to talalalrifai

I worked hard to make the device starlit finally did.

I don’t understand that. starlit?

but when I go to the Network settings.... wifi never works.. only Ethernet.

If anything is plugged into the ethernet port, then Wi-Fi is not available at that time, only ethernet. That is an intended feature of Apple TV. To use Wi-Fi, simply unplug the ethernet cable from the Apple TV device.

Please check the screenshots. What do you think?

DNS should not be the router itself. That is a faulty setting right there. If Auto doesn’t work, then use IP addresses of actual DNS servers. There are some public/open DNS servers, if you can’t find the recommended DNS server addresses from your ISP. Each ISP will have their own DNS servers, which should always be the fastest option for you. The DNS settings should always list two DNS servers.

As you are using manual settings, I can’t see from the settings if there is a conflict or other issue of communication between the router and the device. As stated earlier, manual settings are not recommended, nor ever needed (unless your corporate network admin tells you to do so, which doesn’t apply in home situations).

You would need to verify any manual settings with what the router detects as devices on your home network – which is why Auto is so much easier.

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