Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activate new iPhone 11

I got a iPhone 11 of my friends daughter who is deceased at the time after purchasing the device. Her account is linked too the phone still as you know I can’t reach out too ask for the information needed too unlock the phone. So what do I do can you help

Posted on Jan 21, 2021 7:19 PM

Reply
Question marked as Best reply

Posted on Jan 21, 2021 7:30 PM

You will not be able to do anything and Apple will not be able to help. Return the iPhone to the family because without the requested Apple ID credentials, that iPhone will continue to have the activation lock.


Axel F.

1 reply

Activate new iPhone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.