Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone disabled

My iPhone 7 Plus is disabled and it’s said connect to iTunes. What do I do please?

iPhone 7 Plus, iOS 14

Posted on Jan 21, 2021 8:42 PM

Reply
Question marked as Best reply

Posted on Jan 21, 2021 8:45 PM

You will need to reset your passcode. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. You will need a computer for this task and all your data on your iPhone will be wiped clean in the process.


Axel F.

1 reply
Question marked as Best reply

Jan 21, 2021 8:45 PM in response to olna177

You will need to reset your passcode. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. You will need a computer for this task and all your data on your iPhone will be wiped clean in the process.


Axel F.

iPhone disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.