Related Article: Use Face ID on your iPhone or iPad Pro

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face id not working with iOS 14.3 updates on iPhone x

It shows little higher and little down message on screen within square box

iPhone X, iOS 14

Posted on Jan 22, 2021 8:58 AM

Reply
Question marked as Best answer

Apparently a lot of people have this problem after installing iOS 14.x, and the suggested solution does not help at all. I’ve been trying for a week or more to make an appointment at my local Apple store, but keep getting a message that says “could not connect to Apple Support”. This is extremely frustrating! If this is a known problem, why has Apple not addressed it?

Posted on Feb 13, 2021 7:50 AM

2 replies

Jan 24, 2021 11:07 AM in response to ashutosh70

Hi ashutosh70,


Thanks for coming to Apple Support Communities for help today with Face ID that has stopped working on your iPhone X.


Try going through the steps in this article: If Face ID isn't working on your iPhone or iPad Pro.


If you make it through step 8 without the issue being resolved, it is likely service will be required.


Have a fantastic day!


Question marked as Best answer

Feb 13, 2021 7:50 AM in response to MichaelB2019

Apparently a lot of people have this problem after installing iOS 14.x, and the suggested solution does not help at all. I’ve been trying for a week or more to make an appointment at my local Apple store, but keep getting a message that says “could not connect to Apple Support”. This is extremely frustrating! If this is a known problem, why has Apple not addressed it?

Face id not working with iOS 14.3 updates on iPhone x

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.