You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation lock

I have brought this iPhone from someone and they don’t won’t help me and it’s activation locked

Posted on Jan 22, 2021 10:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2021 10:10 AM

"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, in part to deter re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365


An activation lock can only be removed using the log-in information for the account that applied the lock. If you know this information click on the link to read how to "Turn off Activation Lock." --> https://support.apple.com/HT201441


If you do not know the Apple ID and password and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund. The device is otherwise useless to you.

1 reply
Question marked as Top-ranking reply

Jan 22, 2021 10:10 AM in response to ebk112

"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, in part to deter re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365


An activation lock can only be removed using the log-in information for the account that applied the lock. If you know this information click on the link to read how to "Turn off Activation Lock." --> https://support.apple.com/HT201441


If you do not know the Apple ID and password and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund. The device is otherwise useless to you.

Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.