You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I'm trying to get my old ipad working but it's still disabled. I spoke with Apple Support last weekend and I still can't get in. The instructions in the help center were followed, but I can't reset it.
serial # DY***KPH
[Personal Information Edited by Moderator]
We’re not Apple. We’re other users.
You have already received the disabled-reset instructions from Apple.
Presumably these: If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
These instructions clearly did not work.
At most, we can suggest following the same official instructions.
Maybe trying a different Wi-Fi network, ensuring current iTunes or macOS patches, or the restore, and such.
But these are the same instructions that did not work.
Something is not quite right with this iPad, or with the reset sequence for this iPad.
Contact the folks at Apple Support again, and request further assistance.
This may well require you to bring the iPad in for Apple to (try to) reset, for instance.
We’re not Apple. We’re other users.
You have already received the disabled-reset instructions from Apple.
Presumably these: If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
These instructions clearly did not work.
At most, we can suggest following the same official instructions.
Maybe trying a different Wi-Fi network, ensuring current iTunes or macOS patches, or the restore, and such.
But these are the same instructions that did not work.
Something is not quite right with this iPad, or with the reset sequence for this iPad.
Contact the folks at Apple Support again, and request further assistance.
This may well require you to bring the iPad in for Apple to (try to) reset, for instance.
Ipad issue - Ipad disabled
