Forgot password

I try to change my password, but when I put my Apple ID send me to a verification phone number and I don’t have that phone number any more and I didn’t not remember the number I don’t know what can I do...?

iPhone 7 Plus, iOS 14

Posted on Jan 22, 2021 5:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2021 5:46 PM

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

4 replies
Question marked as Top-ranking reply

Jan 22, 2021 5:46 PM in response to Isaacrivas

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Forgot password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.