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MacBook Pro Apple ID

Why can't I log in to Macbook pro with my apple id?

MacBook Pro with Touch Bar

Posted on Jan 23, 2021 7:01 AM

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4 replies

Jan 23, 2021 7:20 AM in response to Srene3366

What happens when you try? Error message(s)?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



Jan 23, 2021 8:36 AM in response to Eric Root

Hi Eric,


Thanks for your response. The person I bought the MacBook Pro (Late 2016 model) off second-hand hadn't deleted the device from their Apple ID. This may have been why it wouldn't let me sign in with the my Apple ID following the two-step authentication process from my iPhone. It just got stuck on the Whirligig. However I worked around it by having the two-step authentication code sent to me via text instead. It seemed to be okay with it then. The person also then deleted the device from their Apple ID. I don't know whether that was before or after I managed to sign in but I think it was after. The MacBook Pro itself was completely reset to original factory settings before I first attempted sign in.


Best Regards,

Renée

MacBook Pro Apple ID

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