You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New iPhone 12 pro

I just bought the new 12 pro and it keeps turning off and not allowing me to make calls. It’s 2 months old how do I get this fixed or get a new phone?

iPhone 12 Pro, iOS 14

Posted on Jan 23, 2021 9:56 AM

Reply
4 replies

Jan 23, 2021 1:02 PM in response to Ninadenson05

I don't doubt they would say that. You can try force restarting the iPhone as the first step. Force restart iPhone - Apple Support


The next steps involve creating a current backup, then restoring the phone to the backup, and if that does not help, restore to factory, set the phone up as new, test, and if it works, then restore the backup again. If the restore does not help, then use the Contact Support link at the top of the page to contact Apple Support. Since the iPhone is new, you have 90 days of complementary telephone support.

New iPhone 12 pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.