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Hi all, is there an email address for Apple Support feedback. There is a specific Senior Advisor who deserves the 'Most determined and creative problem solver of the year' award, and I would like Apple to know that. She managed to do what two engineers, two other Senior Advisors and a slew of Advisors could not. The others took five days to not be able to fix my problem. The last one took less than two hours. Thanks:)
As someone who used to manage a company's support function in another industry, I preferred getting a business letter when my people did something good. I made sure a copy went in their permanent HR file; if they transferred out of my section, a record of their good deeds followed them.
I also kept a copy for the "done good" part of their next performance review, and as proof to my superiors of our section's effectiveness.
Phone call records and e-mails are too easily lost. When someone took the time to write me, they were willing to sacrifice a bit of time to say thanks. That means a lot.
You can write to Apple here, ATTN: Human Services
As someone who used to manage a company's support function in another industry, I preferred getting a business letter when my people did something good. I made sure a copy went in their permanent HR file; if they transferred out of my section, a record of their good deeds followed them.
I also kept a copy for the "done good" part of their next performance review, and as proof to my superiors of our section's effectiveness.
Phone call records and e-mails are too easily lost. When someone took the time to write me, they were willing to sacrifice a bit of time to say thanks. That means a lot.
You can write to Apple here, ATTN: Human Services
Thanks Allan, this is exactly what I will do. I loathe the fact that a job poorly done will get ridiculous amounts of attention, whilst a job well done will pass as if it has never happened. Off to write, I am. Have a fantastic day. Stay safe.
There is no email and no other direct way - what I will do is call your post to the attention of the moderators and hopefully they can forward your comments to the right team.
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