Hi All,
My iTunes keeps crashing on my MacBook Pro 2015, since upgrading to Big Sur, I've had a lot of hassles with iTunes.
I've attached the error report from iTunes, does it mean my music from my MacBook Pro is screwed!
MacBook Pro 15″, macOS 11.0
Make a copy of the iTunes Genius.itdb file in say the Previous iTunes Libraries folder, then delete the original and empty the trash. Now see if you can sign into Apple Music again.
tt2
Try holding down option+cmd as you launch Music to open it in its safe mode? Does that help at all? If not does it help if you disconnect from the Internet before launching Music?
tt2
Delete it. It was only worth keeping in the event that the fix didn't work and you want to let Apple dig deeper.
tt2
My apologies,
Music app keeps crashing and it keeps asking me to login again
Try holding down option+cmd as you launch Music to open it in its safe mode? Does that help at all? If not does it help if you disconnect from the Internet before launching Music?
tt2
Hi T2,
Thanks, I tried both. In Safe Mode, my Apple Music selections played fine.
I then returned to normal mode, when playing Apple Music selections, the Music app crashes.
When I disconnect, I only have access to my Music Library, and my music plays fine.
So, the issue appears to be with Apple Music, because when I reconnect the internet and select one of my Apple Music subscription tunes, the Music app crashes.
Could it be a subscription thing, my subscription is current and working perfectly on my iPad and iPhone?
thanks
How about actively signing out of the iTunes Store then signing in again. This may wipe out locally downloaded Apple Music content, but I suspect that is a bullet you're going to have to bite.
tt2
Thanks TT2,
I will try this after work and advise.
Tania
Hey TT2,
Everthing works until I login into my Apple Music subscription and then Music begins to crash again.
Make a copy of the iTunes Genius.itdb file in say the Previous iTunes Libraries folder, then delete the original and empty the trash. Now see if you can sign into Apple Music again.
tt2
Dear tt2,
Thank you very much, music playing, application not crashing.
What do I do with the .itdb file?
Regards
Tania
Delete it. It was only worth keeping in the event that the fix didn't work and you want to let Apple dig deeper.
tt2
iTunes Keeps Crashing
