I bought a lot of games from the developer. Each explicitly states I am free to play them anytime but when I try for a second time I’m told they don’t recognize me. Others comment they have the same problem. What do you think I can do?
iPad, iPadOS 14
Hi, chemdoc2000.
We understand that you’re experiencing issues with the games you downloaded from Big Fish Games on your iPad. It sounds like when you re-open the game to play again, the game doesn’t save your progress or recognize you as a previous user.
If you’re looking for a refund for the games, you’ll want to follow the guidance in this Apple Support article:
Request a refund for apps or content that you bought from Apple - Apple Support
If you’d like to troubleshoot issues with your games, Big Fish Games will be the best resource in that regard. You might start here:
General Help for iPhone and iPad Games – Big Fish Games Help
We appreciate you taking the time to post in the Apple Support Communities.
Have a great day!
App Store, Big Fish Games
