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Disabled account

I am unable to purchase anything, because my account has been disabled. How did this happen? And how can I change that?

iPhone 11, iOS 14

Posted on Jan 24, 2021 7:08 AM

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Top-ranking reply

Level 8

39,487 points

Posted on Jan 24, 2021 12:26 PM

This is a user to user support forum, so we do not know why it was locked.

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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1 reply

Top-ranking reply

Level 8

39,487 points

Jan 24, 2021 12:26 PM in response to Cherylcove128

This is a user to user support forum, so we do not know why it was locked.

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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Disabled account

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