You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have my iPhone 6 plugged into my Mac but is not showing up in my iTunes Any suggestions to get iTunes to recognize my iPhone so i can download music to it

I have my iPhone 6 plugged into my Mac but is not showing up in my iTunes Any suggestions to get iTunes to recognize my iPhone so i can download music to it


Posted on Jan 24, 2021 10:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2021 12:12 PM

For iOS 12 or later you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.



If that hasn't helped you can also try reinstalling iTunes 12.8.2.3 over your current installation.



tt2

1 reply
Question marked as Top-ranking reply

Jan 24, 2021 12:12 PM in response to Brandynbella

For iOS 12 or later you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.



If that hasn't helped you can also try reinstalling iTunes 12.8.2.3 over your current installation.



tt2

I have my iPhone 6 plugged into my Mac but is not showing up in my iTunes Any suggestions to get iTunes to recognize my iPhone so i can download music to it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.