Password reset
My mother-in-laws apple id on her phone was changed and we don't know the password and we aren't able to reset it. Her iPad has a different apple id. What are our options?
iPhone 7
Question marked as
Why can't you reset the password?
For the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get an email option if necessary.
If necessary, if she is the original owner, have her contact Apple. Apple can remove the ID if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support https://getsupport.apple.com Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.