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iphone 7+ back camera only works on 2x

i have an iphone 7+. the selfie camera works perfectly fine. the flashlight doesn’t work. if i try to use the back camera it’s black. it won’t even let me take a picture but the camera works on 2x. the flash works with 2x as well. i’ve reset it, updated, wiped it and all of that but nothing worked

iPhone 7 Plus, iOS 14

Posted on Jan 24, 2021 7:16 PM

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1 reply

Jan 26, 2021 11:18 AM in response to callmeshyann

Hey there, and welcome to Apple Support Communities, callmeshyann!


From our understanding, your rear camera doesn’t seem to be working properly. We’d be happy to help get you pointed in the right direction!


Since you’ve already done some great troubleshooting steps such as restarting, and updating, we’d recommend that you Contact Apple Support for additional support options.  


Kindest regards!

iphone 7+ back camera only works on 2x

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