the battery is dead on my iphone so i cant turn it on. Im sending in for replacement but they are advising to back up the device which i cant do as i cant turn it on. Will i loose my data / photos etc, or is there anything i can do ?
Since the battery is dead you can't either backup on iCloud or iTunes. Keep the Apple Service provider informed.
If you had syned to iCloud, then Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, Messages*, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive are safe and nothing to worry.
*-If you had turned on Messages in iCloud & iCloud Photos, your content is automatically stored in iCloud.
Since the battery is dead you can't either backup on iCloud or iTunes. Keep the Apple Service provider informed.
If you had syned to iCloud, then Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, Messages*, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive are safe and nothing to worry.
*-If you had turned on Messages in iCloud & iCloud Photos, your content is automatically stored in iCloud.
Many thanks for the reply. But how do i keep Apple informed that theres no backup.
I'm no expert at this but it seems so hard to contact them. I have tried replying to emails but they seem to not be monitered.
How do you get a message to apple repair about your case ?
the battery is dead on my iphone so i cant turn it on. Im sending in for replacement but they are advising to back up the device which i cant do as i cant turn it on. Will i loose my data / photos etc, or is there anything i can do ?
