Why won't Instagram allow my IPhone camera to work in stories or to take a picture?

My camera works outside of instagram. I use the camera app alone, or in facebook, or snapchat, but ever since I updated instagram, it just shows a black screen. I have IOS 13.4.1. I have asked instagram, but they aren't responding. I have not updated the IOS, due to reports of drained battery, and calls and texts not going through. This is really annoying. I have an IPhone SE.

iPhone SE

Posted on Jan 25, 2021 11:04 AM

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Jan 27, 2021 12:14 PM in response to JoshuaCM

Hiya JoshuaCM, 


Thanks for deciding to reach out to the Apple Support Community. We understand you're experiencing unexpected behavior with the Instagram app. We’re happy to assist you with that.


This article is great for troubleshooting unexpected behavior with third-party apps so we recommend you give that a try: If an app unexpectedly quits, stops responding, or won’t open


Each step is crucial to resolving the issue you've mentioned.


Wishing you the best! 

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Why won't Instagram allow my IPhone camera to work in stories or to take a picture?

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