You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purple lines in iPhone 12 Pro Max front camera

Hey! I have a issue with my iPhone 12 Pro Max . The purple lines appear in the camera preview and appear on the image once clicked.


But it’s only in front camera.


Please help..


Thank you

Posted on Jan 25, 2021 12:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 31, 2021 11:07 AM

Thanks for following up, Kvnishad,


If the troubleshooting found in If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support  did not solve your issue, the next step is to either get the phone assessed in person by a Genius or Apple-certified technician, or to reach out to Apple Support directly.


If you'd like to set a reservation to be seen in-person, you can find your nearest location here: Apple - Find Locations.


If you'd rather speak to Apple Support directly to get more information and review your options, you may get int ouch with them here: Get Support.


Cheers!

3 replies
Question marked as Top-ranking reply

Jan 31, 2021 11:07 AM in response to Kvnishad

Thanks for following up, Kvnishad,


If the troubleshooting found in If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support  did not solve your issue, the next step is to either get the phone assessed in person by a Genius or Apple-certified technician, or to reach out to Apple Support directly.


If you'd like to set a reservation to be seen in-person, you can find your nearest location here: Apple - Find Locations.


If you'd rather speak to Apple Support directly to get more information and review your options, you may get int ouch with them here: Get Support.


Cheers!

Jan 27, 2021 12:37 PM in response to Kvnishad

Hello, Kvnishad,


Thank you for visiting the Apple Support Communities to get help with your iPhone camera. We understand that when using the front camera, the preview shows a purple screen with a line through it, and that is also how your pictures appear. You've come to the right place for help!


Based on what you've described, we recommend checking out the Apple Support article If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support and following the recommendations in it.


Should you still have trouble after that, please get in touch with Apple Support directly. You can do that here: Get Support.


Have a wonderful day.

Purple lines in iPhone 12 Pro Max front camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.