touch id is not working on ipad air 2 and usb accesssories are locked
Touch id is not working on ipad air 2 and usb accessories are locked
iPad Air 2, iPadOS 14
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User profile for user:
melissa_m77
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Community Specialist
Hey there maryfromfulshear,
We understand Touch ID is not working on your iPad and USB accessories are locked. We'll be happy to help.
For the Touch ID issue, we'd recommend going through the steps here: If Touch ID isn't working on your iPhone or iPad
These are the best steps for these issues and might help get it working again. If not though, it would be best to contact Apple Support for next steps or have your device inspected. Reference the two links below.
Regarding the USB accessories issue, this sounds like it's related to the feature outlined here: Using USB accessories with iOS 11.4.1 and later
This article explains how you can enable or disable the feature.
We hope this helps. Cheers!